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At Jenkins Automotive Service & Tire Center, we take pride in offering the best customer experience to Waynesboro, VA, Staunton, VA and Harrisonburg, VA. We strive to provide our customers with the best experience possible each visit.
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Something was going wrong in the front left tire so i left My car over night and asked them to call me. They told me i need Wheel bearings. When I picked up the car and paid the bill he said abs light was on and I needed a sensor. I didn't have the money for that and he said it should be fine. The next day it’s worse than it was the left tires was not wanting to turn. I go Back to the shop upset at this point. I’d already paid $400 on bearings and it’s worse. The manager said will it’s probably that sensor. Well I went and got a second opinion said the guy drive it less then 75 yards and stopped the car and said it’s your brake Calipers. So they completely misdiagnosed my car charged me $400 for a service that didn’t need to be done and offered me nothing for compensation. They got me don’t let them get over on you!
Business reply to this review:
Good morning were sorry you feel this way, when your brought your vehicle in it was brought in for a shaking issue, the vehicle was brought in checked and scanned which revealed two codes in the system, u1417 and c100a left front speed sensor, after further diagnosis the wheel bearing was bad with a possibility of needing a sensor as well. Once you had brought the car back, we explained how this was diagnosed even showing you the old part. At that time we set you a time to come back and even informed you that we could take care of the issue if it was a misdiagnosis on our end or a bad part since it would have been under warranty. Thank you and have a good day.
916 West Main St, Waynesboro, VA 22980
Phone: (540) 942-1195
130 North Central Ave, Staunton, VA 24401
Phone: (540) 886-8473
101 Rocco Ave, Harrisonburg, VA 22801
Phone: (540) 434-4409
1564 Seminole Trail, Charlottesville, VA 22901
Phone: (434) 974-6680
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